Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
How do I determine the correct blanket size for my horse?
To find the perfect fit, measure from the center of the horse's chest, along the side of the barrel, to the edge of the tail. Use our comprehensive size guide located on each product page to match your measurement with the correct brand sizing.
What is your return policy for riding boots and apparel?
We offer a 30-day return policy on all items, provided they are in original, unused condition with tags attached. Please ensure boots are tried on a clean surface to avoid scuffing the soles, as damaged items cannot be accepted.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and weight. Heavy items like saddles or stable equipment may incur additional freight charges which will be calculated at checkout.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking link and number. You can use this to monitor your shipment's progress via the carrier's website in real-time.
Are your riding helmets certified for safety?
Absolutely. All riding helmets sold at Horze meet or exceed current international safety standards, such as VG1 or ASTM/SEI, ensuring maximum protection for riders of all levels.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna to provide a secure and flexible checkout experience.