Returns & Exchanges

At Horze, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a fit issue or a change of mind, our streamlined process ensures a quick resolution so you can get back to the stable.

Return Process

• 1.
  Initiate Your Return

  Log into your Horze account, navigate to your order history, and select the items you wish to return to generate a unique RMA number.

• 2.
  Prepare the Package

  Place the items, including all original tags and protective equestrian packaging, into a secure shipping box along with your printed return form.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the gear for quality assurance, we will process your refund to the original payment method within 5-7 business days.